Reputation Management · Online review management and review requestsAsk at the right moment.
Review requests go out forty minutes after the job. Listings stay correct everywhere. A bad rating meets a calm reply within the day, drafted for your yes.
The problem, the product, the change.
You ask for reviews when you remember.
Which is never, or three weeks later, or in a batch that looks like a batch. Meanwhile one bad review sits unanswered for a month.
A request forty minutes after the job. A reply the same day.
The crew watches the job finish, asks by text at the right moment, and drafts a calm reply to every review for your yes.
The rating climbs and stays.
Velocity goes up, the map notices, and the one-star gets a reply that future customers read as proof.
Every review, answered by morning.
Typical shapes from the first year: more reviews, a higher rating, and a reply drafted for every one of them.
Good work once they got here, but the tech showed up two hours late and nobody called to say so.
Thank you for telling us, Karen. Our team was late and that is on us. I have sent you a note directly so we can make it right.
Timing is most of it: the ask goes out within an hour of the job.
Twelve things it does every week.
Forty minutes after completion, by text, one tap to the review page.
Drafted in your voice within the hour, posted on your yes. Calm, specific, no excuses.
A drop wakes the crew, not you. You hear it in the brief with the reply already drafted.
Directories corrected and monitored for drift. Wrong hours are a review waiting to happen.
Google first, then the two or three your industry actually reads.
Flagged for removal where the platform allows, answered where it does not.
The crew asks every customer, once. No picking who gets asked, no incentives, and never twice.
New five-stars become social posts and site badges automatically.
A happy reviewer gets a referral link. Referred leads are attributed.
Who earns the reviews, who needs coaching.
Who asked, who answered, who needs a call.
Requests go to every customer. No gating, no incentives.
What happens while you sleep.
One real evening, minute by minute.
- The job closesA technician marks the job done in the app or the CRM.
- The crewTexts the customer: how did we do? One tap to Google.
- The customerLeaves five stars and mentions the technician by name.
- The crewDrafts a thank-you reply and a social post. Queues both.
- The crewThe brief: three reviews landed, one reply waiting, rating 4.9.
Someone watches every review as it lands.
You will meet them soon. That is all we are saying for now.
Be first to meet them.
One email when the door opens. Nothing else.
This is what you open.
Plugs into what you already run.
Three people we built it for.
The owner with 38 reviews and a 4.2
You know you should ask. The crew asks.
Gets: Twelve requests a month, a rising rating, and replies you only approve.
The regional manager
One location carries the brand. Two drag it.
Gets: Per-location velocity and rating, per-technician tracking, and a weak-location alert.
The brand team
A one-star in one territory is a headline for the brand.
Gets: Every review across every territory, replies in the brand voice, escalation rules you set.
Week by week, who does what.
| When | What happens | Who does it | You approve |
|---|---|---|---|
| Week 1 | Connect the profile and the job source. Write the reply voice. | The crew and your strategist | The voice and the escalation rules |
| Weeks 2 to 4 | Requests on. Replies drafted for every review. | The crew | Each reply, then the auto rule |
| Weeks 5 to 8 | Listings synced. Per-technician tracking. Badges on the site. | The crew | The badge placement |
| Weeks 9 to 12 | Referral asks on. Read the numbers together. | The crew and your strategist | The referral offer |
Against the usual options.
| Reputation Management | A review tool | Doing it yourself | |
|---|---|---|---|
| When you ask | Forty minutes after the job | A batch | When you remember |
| Replies | Drafted within the hour | A template | Weeks later |
| Rating watch | Wakes the crew | An email | You check |
| Listings | Synced and monitored | Separate tool | Separate tool |
| Per technician | Yes | Rarely | No |
| Reported | Every morning | A dashboard | Never |
What is in it, and who runs it.
Reputation comes with the managed service, for one business, an agency's clients or a franchise's locations, under your own name. A strategist reviews escalations and coaches technicians.
Get my planNumbers, by trade.
from 4.2 in a year
of requests become reviews
reviews in the first month
Reputation management, close to home.
Why Plano and Dallas-Fort Worth businesses invest in reputation management
In the DFW metroplex, online reputation directly affects revenue. Most consumers read online reviews before choosing a local business, and businesses rated below 4.0 stars lose a meaningful share of potential customers to better reviewed competitors. For Plano, Frisco, McKinney and Dallas businesses competing in crowded local markets, reputation is not a nice extra. It is the difference between a full pipeline and an empty calendar.
We serve businesses across the whole Dallas-Fort Worth metroplex, including Plano, Frisco, McKinney, Allen, Richardson, Dallas, Fort Worth, Arlington, Irving and Denton. There is no contract. We earn the work every month with results you can measure.
Reputation management as part of one growth system
We do not treat reputation as a standalone service. Review requests start where the job actually finishes, in your CRM, your appointment scheduler, your point of sale or dispatch in DigiLabs, so feedback is captured at every touchpoint. Real-time alerts catch a negative review before it snowballs.
Your review data also feeds your search strategy, because review velocity and sentiment are ranking factors for Google Maps and the local map pack. Every five-star review builds trust with the next customer and strengthens your visibility in both traditional search and AI answers.
Reputation Management questions, answered.
Is it allowed to ask customers for Google reviews?
Yes, as long as you ask everyone and never pay. That is exactly how our reputation management works: requests go to every customer, with no gating and no incentives, so every customer gets the same one-tap link to your review page. Timing is most of it, which is why the request goes out forty minutes after the job instead of weeks later in a batch.
When does reputation management send the review request after a job?
Forty minutes after the job is marked complete. A technician closes the job in the app or your CRM, then the crew texts the customer a short note asking how you did, with one tap to your review page. Nobody is asked twice. A request timed to the job arrives while the work is still fresh, instead of three weeks later or never.
Can reputation management remove bad or fake reviews from Google?
Only when a review breaks the platform's rules. We flag fake, unfair and rule-breaking reviews for removal where the platform allows it. Everything else gets a calm, specific reply drafted in your voice for your yes, with no excuses. A one-star with a thoughtful answer reads to future customers as proof of how you handle a problem, which is why no review sits unanswered for a month.
Which review sites does reputation management cover?
Google first, then the two or three sites your industry actually reads, which we can show you for your trade. Today that means Google, Facebook, Yelp and industry review sites, with more industry sites on the way. Directory listings are corrected and monitored for drift as well, because wrong hours are a review waiting to happen.
Can review replies be approved automatically?
Yes, for four and five star reviews. Every review gets a reply drafted in your voice within the hour: calm, specific and never a template. In the first weeks you approve each reply, then you can switch on an auto rule that posts four and five star replies for you. Anything lower always waits for your yes, and a rating drop wakes the crew with the reply already drafted.
How does reputation management affect my local SEO rankings?
Reviews are a major ranking factor for local search. Your rating and your review velocity, the steady flow of new reviews, both feed your visibility in Google Maps and the local map pack, so when velocity goes up, the map notices. The same reviews also shape whether AI assistants recommend you. That is why reputation management and local SEO run together instead of as separate tools.
How long does reputation management take to show results?
Review volume moves within the first month, and the rating moves over the year. The first week connects your profile and job source and sets the reply voice, then requests and drafted replies switch on in weeks 2 to 4. A med spa got 12 reviews in its first month. The rating is an average of every review you have, so it climbs more slowly: one dental practice went from 4.2 to 4.9 in a year.
Do I need a contract for reputation management?
No. Reputation Management comes with every DigiLabs plan, billed monthly per business, and you can cancel any month, because your reviews were always yours. We do ask for a quarter on a handshake, because the rating moves more slowly than the reviews do. Requests, replies, rating watch, listings, referral links and the brief are all in the plan. If you want more help, the managed option adds a strategist who reviews escalations and coaches your technicians.
From the Idea Stream, on reviews and reputation.
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