Conversations AI · AI receptionist for calls, chat and textEvery lead answered in four seconds.
An AI receptionist for chat, text and calls that answers in your voice, qualifies the lead, books the slot and hands you the conversation. Day or night.
The problem, the product, the change.
Forty-seven minutes, then voicemail.
The median business answers a new inquiry in 47 minutes. After six, most go to voicemail. The customer has already called the next name on the list.
One receptionist across chat, text and calls.
The crew sits on your website, your texting line and your tracking number. Same brain, same voice, same calendar. It answers in seconds, qualifies, books, and hands you the thread.
Four seconds, every hour of the day.
Leads stop dying overnight. Every conversation becomes a lead with a source, a summary and a next step. The morning brief tells you what was booked while you slept.
Every text answered, even after hours.
A typical Tuesday night: a customer texts after closing, the assistant answers in seconds, books the job and hands it to your team.
The median across texts, chat and web forms, day or night.
- Industry average47 min
- Best in class9 min
- With the assistant4 sec
That is 38% of all leads. The assistant answered every one. Most of them used to reach voicemail.
Twelve things it does every week.
One script on your site. The crew greets by page, answers from your services and service area, and never says anything you have not approved.
Customers text a real number. Replies land as proper messages, with photos, links and booking confirmations.
Calls to your tracking number are answered, recorded with consent, transcribed and summarised. Missed calls get a text back within a minute.
Service, address, timing, budget band. Asked naturally, stored on the lead, used to route.
The crew offers real openings, confirms by text and reminds the day before.
Photos, measurements and addresses captured up front so your estimator arrives ready.
Nights, weekends, holidays. The busiest hour for home services leads is 8 to 10pm.
Anything sensitive, angry or off-script goes to a person with the whole context attached.
Someone leaves your quote form at the phone field. The crew texts them within two minutes.
A directory of who does what, so a plumbing question goes to the plumber and billing goes to the office.
Source, page, summary, outcome. Nothing lives only in a chat log.
What came in, what was booked, what needs a human. In one message at 6:58.
What happens while you sleep.
One real evening, minute by minute.
- A visitorOpens chat on the storm damage page and asks whether you work with insurance.
- The crewAnswers in four seconds. Yes, both. Offers Thursday morning or Friday after two.
- The crewBooks Thursday 8am, texts a confirmation, adds the address and two photos to the lead.
- The crewCreates the lead, tags the source, sends you a DM: one new job, Thursday.
- The crewThe brief: three conversations overnight, two booked, one waiting on a callback.
Someone answers in four seconds.
You will meet them soon. That is all we are saying for now.
Be first to meet them.
One email when the door opens. Nothing else.
This is what you open.
Plugs into what you already run.
Three people we built it for.
The owner who is also the front desk
You are on a roof at 9pm and the phone buzzes. You cannot answer. The crew can.
Gets: Every lead answered, booked and summarised, so you only pick up the ones that need you.
The office manager
Five inboxes, three phone lines and a shared calendar. Something always slips.
Gets: One inbox for every location, routed by location and role, with a morning list per site.
The operations lead
Forty territories with forty different answers to the same question.
Gets: One voice, one set of rules, per-territory calendars, and a report that shows reply time by territory.
Week by week, who does what.
| When | What happens | Who does it | You approve |
|---|---|---|---|
| Week 1 | Install the script, connect the texting line, write the voice rules with you. | The crew and your strategist | The voice and the never-say list |
| Weeks 2 to 4 | Booking on, after-hours on, abandoned form recovery on. | The crew | Calendar rules and the handoff list |
| Weeks 5 to 8 | Call answering on the tracking number. Templates for the ten most common questions. | The crew | Each template |
| Weeks 9 to 12 | Read the transcripts together. Tune the questions. Turn on the second location. | Your strategist | The tuning notes |
Against the usual options.
| Conversations AI | A chatbot widget | An answering service | |
|---|---|---|---|
| Answers in | 4 seconds | Instant, generic | 2 to 5 minutes |
| Knows your services | Yes, trained | Rarely | A script |
| Books appointments | Real calendar slots | Sometimes a form | Takes a message |
| Texts and calls too | Yes | No | Calls only |
| Records and summarises | Every call | No | No |
| Hands off with context | Yes | Rarely | A note |
| Morning summary | Yes | No | A log |
What is in it, and who runs it.
Conversations AI comes with the managed service, for one business, an agency's clients or a franchise's locations, under your own name.
Get my planNumbers, by trade.
median time to first reply
booked consults after hours
leads lost to voicemail in Q1
Conversations AI questions, answered.
What is Conversations AI and how does the AI receptionist work?
Conversations AI is an AI receptionist that answers your website chat, your texting line and your tracking number with the same brain, voice and calendar. It replies in seconds, asks the questions that sort the lead, such as service, address, timing and budget band, books a real opening and hands you the thread. Every conversation becomes a lead with a source, a summary and a next step.
Does the Conversations AI receptionist sound like a robot?
No. It sounds like your best front desk person on a good day. In the first week your strategist writes the voice rules with you, along with a never-say list, and you approve the voice and the phrasing before it ever answers a customer. It answers from your services and service area, and never says anything you have not approved.
What happens when Conversations AI cannot answer a customer's question?
It says so, takes the details and hands you the conversation with everything it learned. Anything sensitive, angry or off-script goes to a person with the whole context attached. A directory of who does what routes the handoff, so a plumbing question goes to the plumber and billing goes to the office. Any person in the directory can take over a thread from the app.
Can Conversations AI book appointments into my calendar?
Yes. Conversations AI offers real openings from your calendar, confirms the booking by text and sends a reminder the day before. It also captures photos, measurements and addresses up front, so your estimator arrives ready. In one real evening a visitor asked about storm damage and insurance at 9:41pm, and three minutes later the job was booked for Thursday at 8am with the address and two photos on the lead.
Is it legal for Conversations AI to record business phone calls?
A consent line plays before any recording starts, and the recording rules follow your state. Calls to your tracking number are answered, recorded with consent, transcribed and summarized, so every call becomes a lead with the full conversation attached. Missed calls get a text back within a minute, and anyone who leaves your quote form at the phone field gets a text within two minutes.
Where do Conversations AI leads and call transcripts live?
They live in DigiLabs, as leads with the full thread attached. Each one carries its source, page, summary and outcome, so nothing lives only in a chat log. You can export any time, and if you cancel, the transcripts and leads stay yours. A CRM webhook and CSV import connect it to the tools you already run, and the morning brief lists what came in, what was booked and what needs a human.
How long does it take to set up Conversations AI?
The first week covers setup: we install one script on your site, connect the texting line and write the voice rules and templates with you. Booking, after-hours answering and abandoned form recovery switch on in weeks 2 to 4. Call answering on your tracking number follows in weeks 5 to 8, and in weeks 9 to 12 we read the transcripts together, tune the questions and turn on a second location.
What does Conversations AI cost?
Conversations AI is part of the managed service, scoped to your business after a short audit call. Agencies and franchises get it for every client or location under their own name. Call minutes and text volume are metered and itemized on your statement. Chat, text, calls, booking, abandoned form recovery and the morning brief are all in the plan, and in the managed setup we write the voice rules and templates with you in a week. You can cancel any month, and the transcripts and leads stay yours.
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